Akin Okiji, IT Support Technician

Hi, I'm Akin Okiji

IT Support Technician

Microsoft 365 · Account Administration · Ticketing · Troubleshooting

First-Class Computer Security graduate open to IT Support, Cyber Security Analyst, SOC Analyst, and Graduate Software roles.

First-Class Computer Security graduate with hands-on experience delivering IT support across a multi-site environment. Experienced in resolving hardware, software and Microsoft 365 issues, including user account administration, access management and device deployment. Security-conscious and process-driven, with a strong understanding of information security, access control and risk awareness.

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About Me

IT Support & Security-Conscious Professional

I am a First-Class Computer Security graduate with hands-on experience delivering IT support across a multi-site environment. I focus on excellent customer service and resolving hardware, software and Microsoft 365 issues, including user account administration, access management and device deployment.

I am skilled in troubleshooting technical problems, managing support requests, documenting solutions clearly and working collaboratively with colleagues and third-party providers to maintain reliable IT services.

I am currently developing a secure document management application that applies secure software development principles, authentication, access control and secure file handling to further strengthen my practical cyber security and cloud knowledge.

Location

Liverpool, UK

Education

BSc (Hons) Computer Security with Foundation Year — First-Class Honours

Target Roles

IT Support, Cyber Security Analyst, SOC Analyst, Graduate Software

Certifications

Microsoft Azure Fundamentals (AZ-900), XRY Mobile Forensics (MSAB), Google Cybersecurity

Professional Experience

Alongside my care responsibilities, I support day-to-day IT operations by troubleshooting user issues, supporting Microsoft 365 and improving access control and onboarding processes.

Key Responsibilities

  • Provided first-line IT support to staff, resolving high volumes of support requests across hardware, software and Microsoft 365, escalating complex issues with clear evidence and reproducible steps.
  • Supported joiners, movers and leavers by coordinating user account and device access changes while maintaining accurate records.
  • Diagnosed connectivity issues across multiple sites including DNS, DHCP, VPN and WiFi, liaising with external IT providers where required.
  • Coordinated device onboarding and standard configuration, including updates and baseline setup for new starters.
  • Produced user guidance and delivered informal training for non-technical staff, reducing avoidable errors and improving secure information handling.
  • Improved documentation and support workflows to increase traceability and support data protection and cyber security best practice.
  • Reviewed Microsoft 365 security-related events, including unusual sign-in activity and account issues where appropriate, escalating concerns with supporting evidence.

Skills & Expertise

Technical skills organised by area, aligned with my CV and practical experience.

Service Desk Support

  • Logging, prioritising and resolving support requests
  • Working to SLAs and incident escalation
  • Customer communication
  • Technical documentation
  • Knowledge base maintenance

Microsoft 365

  • Outlook, Teams, SharePoint and OneDrive administration
  • User account management
  • Access management
  • M365 troubleshooting

Windows Support

  • Windows 10/11 support
  • Device deployment
  • Hardware and software troubleshooting
  • Patch management
  • Printers, peripherals and endpoint maintenance

Identity & Access Management

  • Password resets
  • Joiners, movers and leavers
  • User account administration
  • Permissions management
  • Active Directory support

Networking

  • TCP/IP, DNS, DHCP
  • VPN and WiFi troubleshooting
  • Network diagnostics using Wireshark and Nmap

Cloud & Infrastructure

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft 365 administration
  • Fundamental cloud security concepts

Scripting & Automation

  • PowerShell
  • Python
  • Bash for automation and administrative tasks

Cyber Security

  • Security awareness and least privilege
  • Vulnerability assessment
  • Security patching
  • Incident escalation
  • Information security best practice

Digital Forensics

  • Mobile device forensics using XRY
  • Computer forensics using Autopsy
  • Evidence examination and analysis

Technical Documentation

  • User guides and technical procedures
  • Asset records maintenance
  • Knowledge sharing support

Education & Certifications

Academic Background

BSc (Hons) Computer Security with Foundation Year

Liverpool John Moores University, Liverpool

Sep 2020 – Jun 2024First-Class Honours

Developed practical experience in cyber security governance, risk management, vulnerability assessment, digital forensics, secure software development, networking and cloud security concepts through academic projects and laboratory exercises.

  • Final year project: Designed and developed a machine learning-based continuous user authentication system using behavioural biometrics and keystroke dynamics. Achieved 87%. Repository available on request.
Relevant Modules
Information Security ManagementNetwork DefenceNetwork ForensicsEthical HackingApplied CryptographySecure Software DevelopmentDatabase Systems (SQL and MySQL)Operating Systems (Linux)System Penetration TestingComputer Forensics

Professional Certifications

Microsoft Certified: Azure Fundamentals

Microsoft (AZ-900)

XRY Mobile Forensics

MSAB

Google Cybersecurity Professional Certificate

Google

Featured Projects

Full-Stack Vulnerability Scanner

Completed

A full-stack web-based vulnerability scanner built with Next.js, TypeScript and OWASP ZAP for authorised security assessments.

Key Features

  • Automated vulnerability scanning for authorised targets
  • Scan history with persistent results tracking
  • CSV report export for documentation and review
  • Web dashboard for managing and reviewing assessments

Technologies

Next.jsTypeScriptOWASP ZAPReactTailwind CSS
View ProjectGitHubWatch Demo

Keystroke Dynamics Authentication

Completed87%

Final year project designing and developing a machine learning-based continuous user authentication system using behavioural biometrics and keystroke dynamics.

Key Features

  • Continuous user authentication through behavioural biometrics
  • SVM-based keystroke pattern analysis
  • Session management and live authentication testing
  • Achieved 87% — repository available on request

Technologies

PythonMachine LearningSVMBehavioural Biometrics
View ProjectGitHubDemo: Coming Soon

Secure PDF / Document Management Application

In Development

Currently developing a secure document management application applying secure software development principles, authentication, access control and secure file handling.

Key Features

  • Secure file handling and document management workflows
  • Authentication and access control implementation
  • Applies information security and least-privilege principles
  • Strengthens practical cyber security and cloud knowledge

Technologies

Secure Software DevelopmentAuthenticationAccess ControlCloud Security
View ProjectGitHub: Coming SoonDemo: Coming Soon

Key Achievements

  • First-Class Honours in Computer Security (LJMU)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • XRY Mobile Forensics (MSAB)
  • Google Cybersecurity Professional Certificate

Current Focus

  • BuildingSecure PDF / document management application
  • DevelopingPractical cyber security and cloud skills through personal projects
  • ActiveExploring emerging technologies and building practical solutions

Interests

  • Running: endurance training using structured plans and performance metrics
    This Week
    6.2 km
    This Month
    90.0 km
    Longest Run
    19.0 km
    Latest Pace
    5:43/km
    View on Strava
  • Technology: exploring emerging technologies and building practical solutions
  • Formula One and reading crime fiction for analytical thinking

Get In Touch

I am open to opportunities in IT Support, Cyber Security Analysis, SOC Operations, and Graduate Software Development. Whether you are hiring or would like to discuss a project, feel free to get in touch.

hello@akinokiji.com+44 7475757255
Liverpool, UK